(1) A claimant may designate another person to serve as claimant's agent to communicate with the department on the claimant's behalf. Claimant shall notify the department of the level of authority conferred by claimant on the agent:
(a) Level 1 designation allows the agent to provide information to the department related to the claim for benefits. Agent may respond to department requests for information by telephone or in writing. Agent may request a redetermination or appeal on claimant's behalf;
(b) Level 2 designation allows the agent to file a new claim, reactivate an inactive claim, or file continued claim certifications on the claimant's behalf. Claimant must provide the agent with claimant's Personal Identification Number to allow the agent to access claimant's account; or
(c) Level 3 designation grants the agent authority to act on claimant's behalf as outlined by both (a) and (b).
(2) Before an agent may act on a claimant's behalf, the claimant must complete, sign, and return the agent designation form to the department. The agent designation form specifies the limits of the agent's authority and the time period covered by the designation.
(3) Any action taken or information provided by the agent has the same effect as an action taken or information provided by the claimant.
(4) Claimant may revoke or renew agent designation or alter the level of authorization at any time by notifying the department in writing. Agent designation expires after one year or when a new claim is filed, whichever occurs first.