(1) If the arbitration decision is in the favor of the consumer and requires some performance by the manufacturer, the department shall contact the consumer within 10 days following the date scheduled for performance of the arbitration award either by telephone or by mail to determine whether performance has occurred.

(2) If the consumer anticipates that the department either will be unable to contact or will encounter difficulties in contacting him or her at this time, he or she shall so notify the department at the time of the arbitration hearing. An alternative means or date for confirming performance shall then be determined by the department and the consumer.