(1) Claimants and employers must respond in a timely manner to all department requests for information. The department shall notify claimants and employers of the established deadline for each submission. When a deadline falls on a Saturday, Sunday, or holiday, the submission may occur no later than the next business day. This rule does not apply to the filing of weekly payment requests under ARM 24.11.443.
(2) Claimants and employers may submit information to the department using the following means:
(a) telephone contact with a customer service representative at the department's claims processing center during the center's published business hours.
(b) mailing a written submission to the department. Submissions by mail of responses to department requests for information must be received by the department (not postmarked) by the established deadline.
(c) e-mail transmission to the file transfer service or the e-mail address designated by the department.
(d) facsimile transmission at the fax number designated by the department.
(3) Claimants and employers are allowed eight days to respond to department requests for information pertaining to a benefit claim. A timely response by mail must be received by the department no later than the established deadline. Each response must identify the person responding and address fully the department's questions.
(4) An employer who, without good cause, provides an untimely or incomplete response to a department request for information may forfeit interested party status and the right to credit for any overpayment, pursuant to 39-51-605, MCA, and ARM 24.11.208 and 24.11.617.
(5) Claimants and employers are allowed ten days to submit a request for an appeal of a determination, redetermination, or decision of an appeals referee relating to a claimant's entitlement to or eligibility for benefits or to an employer's chargeability for benefits. A timely request for an appeal by mail must be received by the department no later than the established deadline. In the absence of an appeal, a determination, redetermination, or decision becomes final ten days after the determination, redetermination, or decision was mailed by the department to the party's last known address.
(6) The department may allow the untimely submission of information or request for an appeal only when the department determines that the claimant or employer had good cause to be untimely.
(7) Any individual may obtain an answer to an inquiry concerning the unemployment insurance program by submitting the inquiry by telephone, facsimile, mail, or e-mail.