(1) Telephone requests from system members or
benefit recipients for general information will be handled in a manner most
efficient to both the member or benefit recipient and the division, subject to
written verification.
(2) Specific information, particular to a
member or benefit recipient's account, will only be released upon receipt by
the division of a written authorization signed by the member or benefit
recipient.
(3) The administrator may release
information to governmental agencies with statutory authority to access
specific information. The requesting agency must submit the request in writing
citing proper legal authority to obtain the specific information.