(1) A person, government or private entity may submit a written complaint to the board charging a licensee or license applicant with a violation of board statute or rules, and specify the grounds for the complaint.

(2) Complaints must be in writing, and shall be filed on the proper complaint form prescribed by the board, which shall include a statement on release of confidentiality.

(3) Upon receipt of the written complaint form, the board office shall log in the complaint. The complaint shall then be sent to the licensee complained about for a written response, which must be submitted within the time set by the board. The department shall compile all materials received regarding the complaint and response, if any, and make them available for consideration by the screening panel of the board for appropriate action, including dismissal, investigation, or a finding of reasonable cause of violation of a statute or rule. The board office shall notify both complainant and licensee of the determination made by the screening panel.

(4) If a reasonable cause violation determination is made by the screening panel, the Montana Administrative Procedure Act shall be followed for all disciplinary proceedings undertaken.